{"count":14,"next_page":null,"page":1,"page_count":1,"per_page":30,"previous_page":null,"articles":[{"id":52723289031451,"url":"https://infikiosk.zendesk.com/api/v2/help_center/en-us/articles/52723289031451.json","html_url":"https://support.infi.us/hc/en-us/articles/52723289031451-Overview-of-what-your-kiosk-can-do-today","author_id":16121793349787,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":50029499458715,"created_at":"2026-07-07T20:39:31Z","updated_at":"2026-07-08T15:54:54Z","name":"Overview of what your kiosk can do today","title":"Overview of what your kiosk can do today","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T15:54:54Z","user_segment_id":null,"permission_group_id":16196518395163,"content_tag_ids":[],"label_names":[],"body":"

Here's a quick overview of what your kiosk can do today and what's on the way. This isn't an exhaustive list — it's meant to give you the big picture so you know what to expect.

Please note: the kiosk is card-only. The kiosk accepts credit, debit, and digital (contactless / mobile) payments. It does not accept cash. Make sure your staff and signage account for this so customers know before they order.

Available today

Your kiosk is ready to go with a full set of ordering and management features, including:

Coming soon

We're actively building more. Here's what's on the roadmap (timing is subject to change):

 

If you have any questions or uncertainty, feel free to call HungerRush Support at 281-971-2500.

","user_segment_ids":[]},{"id":52722582965147,"url":"https://infikiosk.zendesk.com/api/v2/help_center/en-us/articles/52722582965147.json","html_url":"https://support.infi.us/hc/en-us/articles/52722582965147-Who-do-I-contact","author_id":16121793349787,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":50029499458715,"created_at":"2026-07-07T20:26:09Z","updated_at":"2026-07-07T20:26:09Z","name":"Who do I contact?","title":"Who do I contact?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-07T20:26:09Z","user_segment_id":null,"permission_group_id":16196518395163,"content_tag_ids":[],"label_names":[],"body":"

Your kiosk runs on two systems working together: HungerRush (your POS — menu, pricing, and orders) and INFI (your kiosk hardware and software). Knowing which team to contact gets your issue solved faster. Here's a simple guide.

Quick rule

If it's about your menu, prices, or orders, contact HungerRush. If it's about the kiosk itself — the hardware, screen, payment device, or on-screen settings — contact INFI.

Who to contact for what

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Contact HungerRush forContact INFI for
Menu items (adding, editing, availability)Kiosk hardware issues
Pricing changesScreen / touchscreen problems
Order routing and order types (dine-in, to-go, etc.)Payment device issues
POS reportingKiosk connectivity (Wi-Fi / Ethernet)
Refunds and voidsOn-screen kiosk errors
CancellationsKiosk UI settings (theme, layout, tipping, receipts, etc.)

Why the split?

Your menu, pricing, and order data are managed in HungerRush and synced into your kiosk — so anything about what is ordered or how orders are handled starts with HungerRush. INFI provides and supports the kiosk hardware and software that displays your menu and takes payment — so anything about the kiosk device or its screen is handled by INFI.

Not sure which one? If you're not certain where your issue falls, reach out to INFI Support at support@infi.us and we'll point you in the right direction.

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This guide covers how the payment device mounts to your kiosk, which brackets are used, and what cables you need to plug in when your kiosk arrives.

Good news: Your kiosk ships pre-assembled. In most cases you only need to connect two power cables — no other cabling is required to start.

Payment device brackets

For HungerRush setups, the payment device mounts to the kiosk using one of two different brackets. The correct bracket is chosen and installed for your device before it ships, so it arrives already mounted and ready.

 

Cables you need to connect

When you receive the kiosk, you do not need to plug in any cables except the power cables:

The payment device is powered over USB and does not require its own Ethernet cable. All other connections between the payment device and kiosk are already made for you.

Recommended: connect Ethernet for a stable connection

While the kiosk can run on Wi-Fi, we highly recommend connecting the kiosk to Ethernet for the most stable connection — especially in busy environments.

Quick checklist

Still need help? If a cable or bracket looks different from this guide, or the payment device won't power on, contact INFI Support and we'll be glad to assist.

","user_segment_ids":[]},{"id":52715254624539,"url":"https://infikiosk.zendesk.com/api/v2/help_center/en-us/articles/52715254624539.json","html_url":"https://support.infi.us/hc/en-us/articles/52715254624539-How-do-I-cancel-my-Kiosk-contract-or-close-my-account","author_id":16121793349787,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":50029499458715,"created_at":"2026-07-07T18:24:20Z","updated_at":"2026-07-07T20:21:53Z","name":"How do I cancel my Kiosk contract or close my account?","title":"How do I cancel my Kiosk contract or close my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-07T20:21:53Z","user_segment_id":null,"permission_group_id":16196518395163,"content_tag_ids":[],"label_names":[],"body":"

 

If you'd like to cancel your kiosk contract, or you're closing your business, please contact our Account Management team so we can help you through the process.

Who to contact

Reach out to HungerRush Support. They'll walk you through the next steps and answer any questions about your contract.

To help us process your request quickly, please include your business name and location in your email.

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From the moment your kiosk is sold to the day it goes live, our team works with you and HungerRush to make sure everything is ready. Here's the full process, step by step, so you know what to expect at each stage.

Step 1: HungerRush connects your system to INFI

After your kiosk is sold, the HungerRush team connects your system to INFI. This link is what allows your menu and order data to flow from HungerRush into your INFI kiosk.

Step 2: INFI syncs your menu and configures your kiosk

Once connected, our team begins syncing your menu and configuring your kiosk before it ships. As part of this stage, we'll hold a short intro call with you to:

If you have any difficulty finding a time to meet, we can also handle these steps over email — whatever is easiest for you.

Step 3: Your kiosk ships

Once the intro call is complete and everything is confirmed, we ship your kiosk. Delivery typically takes about one week.

Please keep the original packaging. Hold on to the box and all packing materials in case the kiosk ever needs to be returned or shipped for service.

Step 4: Installation call and live test order

After your kiosk is delivered, INFI schedules an installation call to help you get set up. During this call, we run a live test order to confirm the kiosk, menu, and payment device are all working correctly together.

Step 5: Payment batch verification

The payment from your test order is verified the next business day to make sure funds process and settle correctly.

Step 6: Your kiosk goes live

Once the payment batch is verified, your kiosk is officially live and ready to take customer orders.

Questions? If you have any questions at any stage of the process, contact INFI Support and we'll be glad to help — support@infi.us

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This is the guide for setting up your upright standing kiosk. If you have the more compact countertop unit please navigate to this guide instead.

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Here's a video for full installation:

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\nStep By Step Installation Guide\n

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\n

\n

\n

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\n

Network Settings

\n

The last step will be to setup your kiosks internet connection. To do this use an CAT6 ethernet cord to connect the kiosk to your network.

\n

The image below shows where to connect the ethernet cord to the kiosk:

\n

\"屏幕截图

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\n

Connecting to WiFi (NOT RECCOMENDED)

\n

We greatly discourage you from using a wifi connection as the metal frame of the kiosk is known to interfere with the WiFi signal. Because of this we reccomend that, if you have no other choice, to hardwire the kiosk into a Wifi Extender instead as this will provide a much better experience. If you wish to accept the risk that your payments may not go through, boot up the kiosk and click \"OS Tools\" on the home screen. Navigate to Internet settings and connect to Wi-Fi. Please note that we highly recommend a wired connection, as the kiosk requires a stable internet connection.

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Cross-Sell recommends add-on items to customers during ordering to help them discover more and increase order size. INFI supports both Smart (AI) Cross-Selling and Custom Cross-Selling, and lets you set rules at the order level or the item level. This guide walks you through it.

Good to know: Smart Cross-Selling is powered by INFI AI. Your AI rules analyze the most recent 15-day window of orders to generate recommendations. When both are on, manual (Custom) rules appear first in the cross-sell popup, followed by AI recommendations.

Getting there

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen Cross Sell. From the left-hand navigation menu, go to Promotion → Cross Sell.
    3. \n
  3. \nSelect your location. Find your location in the list and click Manage to open its cross-sell settings. The Smart Cross-Selling column shows whether AI cross-sell is currently ON.
    4. \n

Two types of Cross-Sell

Inside a location, you'll see two tabs:

Smart Cross-Selling (INFI AI)

Automatically generates suggestions based on the current cart (or the selected item, on the Item-based tab) and regularly updated sales trends. Recommendations appear dynamically when relevant matches are found.

Custom Cross-Selling

Define your own rules for which items to recommend. Custom rules always appear before AI recommendations in the popup.

Tips

Still need help? If cross-sell suggestions aren't appearing on the kiosk, confirm the toggle is ON for the correct location and tab, or contact INFI Support and we'll be glad to assist.

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The Page Layout settings control how your categories and menu items are arranged on the kiosk screen. You can choose from several layout styles in the Customize Kiosk Appearance page. This guide walks you through it.

Before you start: Page Layout lives on the same page as Theme Color and Font Family. If you're new to setup, you can also click Select a Template at the top of the page to start from a pre-designed look.

Step-by-step

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen Customize Kiosk Appearance. From the left-hand navigation menu, select Customize Kiosk Appearance.
    3. \n
  3. \nScroll to Page Layout. Below Theme Color and Font Family, you'll find the Page Layout section.
    4. \n
  4. \nChoose a Category List Layout. Select how categories are displayed — a list style (rows) or a grid style (tiles).
    5. \n
  5. \nChoose a Menu Layout. Select how items appear within a category. Options include a full list view and several grid / split-panel styles.
    6. \n
  6. \nSave your changes. Save to apply your selected layouts.
    7. \n

Layout options

Category List Layout — how customers see your categories:

Menu Layout — how items appear within a category:

Applying the change to your kiosk

Changes may take a few minutes to appear on the kiosk. To apply them right away, use the on-screen Gear button on the kiosk and select Refresh Kiosk to pull the updated settings.

Tips

Still need help? If a layout isn't updating on the kiosk after a refresh, contact INFI Support and we'll be glad to assist.

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For HungerRush locations, your menu is controlled in HungerRush and synced into the INFI Console. This guide shows you how to sync and select which menus are imported into INFI.

Important: Your menu content — items, prices, categories, and modifiers — is managed in HungerRush. In the INFI Console you can only choose which menus are imported here; you cannot edit the menu itself. To change item names, prices, or availability, make those edits in HungerRush and then sync.

How syncing works

Menu changes made in HungerRush sync to the kiosk in real time via webhooks — no manual sync or overnight wait required. When a menu is imported, its Items, Subitems, and Accounting Groups are brought into your Console as well.

Step-by-step

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen Menu sync. From the left-hand navigation menu, go to POS Integration, then Third party → Menu sync → Import Menu.
    3. \n
  3. \nRun a sync (optional). Click Sync Now to pull the latest menu from HungerRush. You can confirm the last successful sync date and time next to the button.
    4. \n
  4. \nOpen the menu selector. Click Select Menu from HungerRush.
    5. \n
  5. \nChoose which menus to import. Check the menus you want imported (for example, Kiosk Menu), or use Select All Menus. You can search by name if you have many menus.
    6. \n
  6. \nConfirm the import. Click the Import / Remove menus button to apply your selection. The Console shows how many menus will be imported or removed.
    7. \n
 

Notice: Menu synchronization takes some time. To avoid affecting the customer experience, try not to sync during business hours.

Tips

Still need help? If a sync fails or an expected menu doesn't appear, confirm the menu exists in HungerRush, then contact INFI Support and we'll be glad to assist.

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Tipping lets customers add a gratuity at checkout. You can turn tipping on per location and set up to three suggested tip percentages in the Merchant Console. This guide walks you through it.

Before you start: Tipping is set per location, so you'll configure each location separately.

Step-by-step

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen the Tipping page. From the left-hand navigation menu, go to Settings → Tippings.
    3. \n
  3. \nSelect a location. Click the location you want to edit (for example, Square Test) to open its tipping settings.
    4. \n
  4. \nTurn tipping on. Toggle Tipping On so it's enabled.
    5. \n
  5. \nEnter your tip rates. Set Tipping Rate 1, Tipping Rate 2, and Tipping Rate 3 as percentages (for example, 10%, 15%, and 18%). These appear as the suggested tip options at checkout.
    6. \n
  6. \nSave your changes. Click Save to apply the tipping settings for that location.
    7. \n

Tips

Still need help? If tip options aren't showing on the kiosk after saving, confirm tipping is toggled on for the correct location, or contact INFI Support and we'll be glad to assist.

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The Checkout Flow tab controls what your kiosk asks customers for at checkout and how they receive their receipt. This guide covers collecting a customer name or phone number, offering cash payment, and setting up paper and SMS receipts.

 

Where to find these settings

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen your kiosk settings. From the left-hand navigation menu, go to Device & Apps → Kiosk, then select the location you want to edit.
    3. \n
  3. \nGo to the Checkout Flow tab. Select the Checkout Flow tab and scroll to Steps 3 through 5.
    4. \n

Step 3: Order Name and Phone Number

Collects customer details to personalize order call-outs. Toggle each option on or off:

Step 4: Payment Instructions

Controls which payment options customers can choose at checkout.

Step 5: Receipt Delivery Options

Decides how customers receive their order confirmation and receipts after payment.

Tips

Still need help? If a toggle is greyed out or a setting isn't taking effect, it may require a Premium plan — contact INFI Support and we'll be glad to assist - support@infi.us

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Order Number Settings define how each kiosk order gets labeled so your team can call out or track orders for both dine-in and to-go customers. You can set these separately for Dine-In and To-go orders in the Merchant Console. This guide walks you through it.

 

Step-by-step

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen your kiosk settings. From the left-hand navigation menu, go to Device & Apps → Kiosk, then select the location you want to edit.
    3. \n
  3. \nGo to the Checkout Flow tab. At the top of the page, select the Checkout Flow tab and scroll to Step 2: Order Number Settings.
    4. \n
  4. \nChoose Dine-In or To-go. Under the Dine-In Orders or To-go Orders card, click Edit to change how that order type is numbered.
    5. \n
  5. \nSelect a numbering option. Pick the option that fits your workflow (see the options below), then click Save.
    6. \n

Numbering options

Notice: Changes to increasing numbers take effect the next day. 

Tips

Still need help? If your new numbering isn't showing after the next day, confirm your kiosk is on version 4.8.0 or higher, or contact INFI Support and we'll be glad to assist.

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Kiosk Sliders are the images and videos that play on your kiosk's welcome screen. You can update them yourself in the Merchant Console. This guide covers where to find the setting, the required file formats, and how to upload.

Before you start: Prepare your images or videos in the correct ratio and file size (see the format requirements below). The first two slider slots are included; additional slots are a Premium feature.

Step-by-step

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. \nOpen your kiosk settings. From the left-hand navigation menu, go to Device & Apps → Kiosk, then select the location you want to edit.
    3. \n
  3. \nGo to the Welcome Flow tab. At the top of the page, make sure the Welcome Flow tab is selected. You'll see the Kiosk Sliders section.
    4. \n
  4. \nUpload or replace a slider. Click an empty Click to upload slot to add a new image or video, or click the trash icon on an existing slider to remove it before uploading a new one.
    5. \n
  5. \nSelect your file. Choose an image or video from your device that meets the format requirements below.
    6. \n
  6. \nRestart the kiosk to apply. After uploading, restart the kiosk so the new sliders take effect.
    7. \n

File format requirements

For best display on kiosks, upload sliders and videos in the correct format.

Image / Video ratio:

File limits:

Click Gear -> Refresh Kiosk to refresh the kiosk after uploading new image(s) or video(s) to apply your settings.

Tips

Still need help? If a slider won't upload or isn't showing on the kiosk after a restart, contact INFI Support and we'll be glad to assist.

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How do I change my Theme Color on Kiosk?

Your Theme Color sets the branding color used across your digital ordering interface — buttons, highlights, and accents on your kiosk, mobile, and online ordering screens. You can update it yourself in the Merchant Console. This guide walks you through it.

Before you start: You'll need Merchant Console access with permission to edit Appearance settings. Theme Color applies to Kiosk, Mobile, and Online ordering surfaces.

Step-by-step

    \n
  1. Log in to the Merchant Console.
    2. \n
  2. From the left-hand navigation menu, select Account.
    3. \n
  3. Locate the Primary Color
    4. \n
  4. \nSelect or enter your color. Use the color picker to choose a new color, or enter your brand's hex code (for example, #1F73B7) directly.
    5. \n
 

Applying the change to your kiosk

Changes may take a few minutes to appear on the kiosk. To apply them immediately, use the on-screen Gear button on the kiosk and select Refresh Kiosk to pull the updated settings.

 

Tips

Still need help? If the color isn't updating or doesn't look right, contact INFI Support and we'll be glad to assist.

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