Key Notes:Order sync failures may occur if the linked LightSpeed discount code is invalid or misconfigured — always verify the code setup on both platforms.
1. Pre-Requisite: Configure Discount in LightSpeed
To enable discounts for use on the INFI system, merchants must first create the discount in their LightSpeed system with the following required configurations:
✅ Required Setup:
Create the discount rule directly in LightSpeed POS.
Ensure a “Discount Code” is created — this code will be used to link the discount in INFI
⚠️ Important Configuration Guidelines:
Do NOT select “Custom Discount” – only predefined discounts are supported for integration.
Select ALL Accounting Groups when setting up the discount in LightSpeed. This ensures the discount applies correctly and prevents order sync failures. You can configure discount scope (e.g., applicable items) within INFI if needed.
Do NOT enable “Tax Free” in the Advanced Settings — tax handling remains managed by INFI and LightSpeed based on standard configurations.
Must select “Can Be Discounted” for all discounted items in LightSpeed, including modifiers and combo linked items. This is selected by default in LightSpeed but should be double-checked to avoid sync issues. If unchecked, discounts will not apply on these items.
2. Link LightSpeed Discount Code in INFI
Once the discount is created in LightSpeed, proceed to INFI Merchant Console → Discount Section to complete the setup.
✅ Steps to Link Discount Code:
When creating or editing a discount in INFI, a “LightSpeed Discount Code” dropdown will appear.
This dropdown is only visible to LightSpeed-integrated merchants and will display all available discounts from the merchant’s LightSpeed account, showing both the discount code and discount value for easy identification.
Select the matching LightSpeed Discount Code from the list to link it to your INFI discount.
Important Notes:Ensure the discount value in INFI matches the discount value in LightSpeed.INFI does not validate discount logic or scope; merchants are responsible for configuring proper alignment between both systems.
3. Discount & Order Sync
When a customer places an order through INFI kiosks, mobile, or online ordering with a valid discount applied:
Discounts are applied to both item prices and modifier prices.
Full discounts are supported, meaning items and modifiers can be discounted down to $0 without restrictions.
📖 FAQ
Q: Do I need to create the discount in both INFI and LightSpeed?
A: Yes. You must first create the discount in LightSpeed POS and then link it in INFI using the corresponding LightSpeed Discount Code.
Q: Will the discount apply to modifiers and combo items?
A: Yes. As long as the items, modifiers, or combo linked items in LightSpeed have “Can Be Discounted” enabled (default setting), the discount will apply.
Q: What happens if I change or delete the discount in LightSpeed after linking it in INFI?
A: INFI will continue sending the original discount code. If the code is invalid or removed in LightSpeed, the order may fail to sync properly.
Q: Can I use different discount values in INFI and LightSpeed?
A: No. It is recommended to keep the discount value the same in both systems to ensure consistent discount calculation and avoid confusion.
Q: Will INFI validate if the discount conditions are met (like item restrictions or order minimum)?
A: No. INFI does not validate the discount logic. The discount is passed to LightSpeed by code only, and LightSpeed applies it without checking cart details.
Q: Can discounts reduce items to $0 on the kiosk or mobile ordering?
A: Yes. Fully discounted items and modifiers down to $0 are supported and will sync correctly to LightSpeed.
Q: Will non-LightSpeed merchants see the LightSpeed discount field in INFI?
A: No. The “LightSpeed Discount Code” field is only visible to LightSpeed-integrated merchants.