1. Overview
If you are using SOS1, you will not be able to set up or edit the surcharge directly on your end. All surcharge changes must be requested through our support team.
Please send requests to: support@infi.us
2. Default Service Charge on Kiosk
By default, a service charge is already included on the kiosk and functions as the surcharge.
This charge will appear on the checkout page for customers, similar to the example shown in the reference image.
If you would like to make changes to this default service charge, you can email our support team to:
Increase the percentage
Decrease the percentage
Remove the service charge entirely
Please include your business name and the new percentage in your email request.
3. Optional: Separate Surcharge Line Item
We can also configure the surcharge as a separate line item instead of using the default service charge.
With this setup, you can:
Customize the surcharge name
Add a description
Display it as its own line at checkout
Example:
Name: Service Charge
Description: Mandatory service surcharge
To request this configuration, email support@infi.us with:
Business name
Desired surcharge percentage
Preferred surcharge name and description
Our team will complete the setup for you.
4. Need Help?
If you’re unsure which option is best for your business, feel free to contact our support team and we’ll be happy to assist.