Your kiosk runs on two systems working together: HungerRush (your POS — menu, pricing, and orders) and INFI (your kiosk hardware and software). Knowing which team to contact gets your issue solved faster. Here's a simple guide.
Quick rule
If it's about your menu, prices, or orders, contact HungerRush. If it's about the kiosk itself — the hardware, screen, payment device, or on-screen settings — contact INFI.
Who to contact for what
| Contact HungerRush for | Contact INFI for |
|---|---|
| Menu items (adding, editing, availability) | Kiosk hardware issues |
| Pricing changes | Screen / touchscreen problems |
| Order routing and order types (dine-in, to-go, etc.) | Payment device issues |
| POS reporting | Kiosk connectivity (Wi-Fi / Ethernet) |
| Refunds and voids | On-screen kiosk errors |
| Cancellations | Kiosk UI settings (theme, layout, tipping, receipts, etc.) |
Why the split?
Your menu, pricing, and order data are managed in HungerRush and synced into your kiosk — so anything about what is ordered or how orders are handled starts with HungerRush. INFI provides and supports the kiosk hardware and software that displays your menu and takes payment — so anything about the kiosk device or its screen is handled by INFI.
Not sure which one? If you're not certain where your issue falls, reach out to INFI Support at support@infi.us and we'll point you in the right direction.